When changing or cancelling reservations are made after booking with us, our below “Changes and Cancellation Rules” apply. You must agree with our “Changes and Cancellation Rules” when changing and cancelling reservations.
Article 1 (Changing and Cancelling Procedure)
We only accept changes and cancellations by email.
If contacted during a holiday or after business hours, we will process your request the next business day.
Article 2 (Fees Regarding Changes To Reservation)
If there are any changes in fees regarding the decreasing number of travelers, we will first refund all fees prior to the changes. Afterwards, please proceed to making a new reservation with the proper number of travelers and make the payment.
If there are any changes in fees regarding the increasing number of travelers, we will show the difference as quotation, and issue payment link in order to make the payment.
Article 3 (Refunds Regarding Cancellation of Reservation)
Regarding cancellation of reservation, cancellation fees may apply accordingly with our this “Changes and Cancellation Rules”. When cancellation fees apply, we will refund all fees after reducing cancellation fee.
Article 4 (Handling Fee)
There is a currency exchange handling fee for reservations and purchasing our products.
Article 5 (Cancellation Rules)
The below cancellation fees apply when cancelling for personal reasons.
The below cancellation rules apply:
If notice of cancellation is received 15 or more days prior to the arrival date, there is no cancellation fee.
20% of the total amount -14 days to 8 days prior to arrival
30% of the total amount -7 days to 2 days prior to arrival
40% of the total amount -a day prior to arrival
50% cancellation- the day of the tour (before start time)
100% for non-use of services without prior notice